Shipping & Returns Policy

Welcome to GlistenEarth. We are committed to delivering high-quality handcrafted jute rugs directly from our factory to customers worldwide. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Order Processing Time

All orders are processed and prepared within 7 business days. Since our products are handcrafted and shipped directly from our factory, processing times may vary slightly during peak seasons or for large wholesale orders.

Shipping Method

We ship directly from our factory to customers worldwide to ensure authentic quality and competitive pricing.

Delivery Time

Delivery times may vary depending on the destination country, customs clearance, and shipping carrier. Once your order is shipped, tracking information will be provided whenever available.

Wholesale Orders

For bulk and wholesale purchases, shipping timelines may vary based on order quantity and customization requirements. Our team will communicate estimated delivery schedules after order confirmation.

Shipping Delays

While we strive to deliver orders on time, delays caused by customs, weather conditions, or courier services are beyond our control.

Returns & Refund Policy

Damaged Products

We accept returns only for products that arrive damaged.

If you receive a damaged item, you must notify us within 14 days of receiving your order. Please provide:

  • Clear photos of the damaged product
  • Order number
  • Description of the issue

Requests submitted after 14 days may not be eligible for return or refund.

Return Approval

Once the damage claim is reviewed and approved, we will provide return instructions or offer an appropriate solution.

Refund Policy

Approved refunds will be processed within 10 business days after the return request is approved or the returned product is received and inspected.

Refunds will be issued through the original payment method whenever possible.

Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Minor color or size variations due to handmade production
  • Incorrect orders placed by customers
  • Products reported damaged after the 14-day reporting period